Rubbish HSBC, yet again

The thing with customer services in the UK is, the labour cost is so expensive that they can’t afford to pay the bank staff to work on the weekends. In this case, the HSBC staff from the “lending team” for business accounts. What’s the point of setting up customer service department when these people can’t bloody make decision?! Oh, it’s weekend and the “lending team” is not working, you’ll have to wait till Monday. For god’s sake, I just want to find a way to pay for my next purchase now that my credit limit is exceeded. I have already transferred money to my credit card account in an attempt to offset some of the money outstanding. But hey, you can only spend the amount equal to your credit limit in a month. If you want to spend more, tough, you’ll HAVE TO speak to our lending team. Even paying money into your credit card account won’t work either. Lending team, is the answer!If they are so important in the decision tree, then bloody get them to work on weekends as well! It’s not good enough to have a bunch of staff sitting around answering phone calls when none of them can make decisions! It’s just pathethic.

Great Britain and the United Kingdom

Great British Venn Diagram

Huge findings! I haven’t realised that there is subtle difference between Great Britain and the United Kingdom. I know Republic of Ireland is not part of the UK. But I didn’t know that Northern Ireland is not part of Great Britain! A friend of mine also then see the slightly misleading name given to the Olympic team, called “Team GB”. I wonder if this has caused outrage in the past among the Northern Irish. What was confusing for me before was that the International Irish Rugby team is made up of both sides of Irish players. Anyway, this is a great Euler diagram that explains the relationships among the British Isles PERFECTLY! 🙂

Understanding the surge in business

Have been overwhelmed with queries lately. Businesses in terms of revenue that we can secure this month can potentially exceed what we managed to achieve last year! Future is looking a bit better for our travel business once again. Just when we thought everything will remain quiet for the foreseeable future, and W has gone home on holiday, big clients started coming in. W is sorely missed and I have been working almost non-stop for the past one week. Through the process I have also discovered new things, which is really good.Think the sudden surge in queries could be to down to a number of factors:1) the holiday season is coming,2) troubles in Thailand are sending tourists to alternative destinations like Malaysia,3) our website ranks much higher recently on certain key search terms which might have helped,4) people feel more “secure” now that the UK economy is more stable, despite the fact that Pounds have taken some beatings, which I find difficult to believe.But anyway am glad that the business is doing better, and that clients are happy with our services. What’s more, a client took time to tell me what a wonderful country Malaysia is. We Malaysians must be doing something right to merit such praises. Let’s not sell our country short.