They think the services they are offering are the best, and that their existing customers can never live without them. I have just placed my order with Sky *two fingers up their arse*.I called them to complain about the latest increase in my current price plan, which includes Telephone size M, Braodband size M and TV size XL. But they were not bothered in the slightest way that I was unhappy about the price increase. So I suggested that I want to downgrade the services I’m receiving from them, as I want to keep the cost down. But they just wouldn’t listen. Instead kept telling me that the price I’m paying is the best deal they can offer. And that downgrading my services can only make it more expensive or that is not value for money. Ridiculous isn’t it, that a customer can get stucked in such position? Told them that I saw better deals advertised on their website, but unfortunately they are only interested in offering them to new customers. Good, penalise existing customers to bring in new ones. We should have left them half a year ago for taking 3 months to connect our phone line back due to some problem I don’t exactly know what. Big mistake.So glad that Sky is footing the bill to connect a fresh BT line to our flat, as it normally costs just over £120! With Sky it works out that we will be paying £10 a month less from next month onwards, how about that!I have some respect for Virgin’s owner Richard Branson. But if his people continue to think that their services are the best in the market and then act as though they have the biggest cork in the world then good luck to him and his Virgin Media business. I’m having none of their antics.