Business account with HSBC? Don’t bother.

It’s not the first time I complain about HSBC now. For personal banking, the interest they give to your current account is dismal, 0.1% APR or something ridiculous. I tried to check on their website just now and I think they are trying to make it difficult for people to see their rates. You have to download PDF files before you can see the rates, and they make everything look so complicated. Used their credit card service before and to be honest with you, they are small in the credit card market. The bank is probably very lean and efficient. But as a customer if you have something you want to complain, they often come back to you with some incompetent “specialists” that are just poor. Take for example their credit card service. W had s transaction she wanted to refute but they came back with some mickey mouse “specialists” that have not even heard of chargeback. And you know what we have to explain to them instead what chargeback is. They then brought in in-house legal assistants and started denying our rights as consumers and very conveniently stayed away from the hassle, to save themselves work.As for business banking, they have a bunch amateurs working at the branch. I have deadline, given by the CAA, to secure a bond guarantee for my travel business within two months. Their so called commercial manager, a young chap, at the Reading branch is very well aware of that. They need cash deposit, fair enough, I provided them. I was reassured time and again that I will be able to get the bond certificate in about 2 days time once I have the money deposited in the account and have the application form sorted. However, I was called 2 days ago, after almost a month and a half of communication with that young chap, that I was denied by their “system”. He couldn’t quite put his finger on what exactly has gone wrong, when the full amount of cash is already in their account! How annoying is that?! It’s not as if I’m borrowing money from them, not a penny! You know what, he told me that he can’t do anything right now, as he can’t override the “system”. He could try again in three months time, but of course he’s aware that that’s not a solution, and it certainly doesn’t sound like he can get it right the next time either! How inflexible is the “system”, when even his senior manager can’t do anything about it. Unbelievable, like the decision from Rob Style to award a penalty to Chelsea today that never was, and which nobody can do anything about! Well done, that leaves me two weeks to sort out the bond.The “business specialists” may sound like they are always there to help you with your business when you set up the account with them. But no no, they are just good in setting up the account. When you contact them, almost 99% of the time you can only reach their voice mail. You’ll be lucky if they return your call the same day, if at all sometimes! Unbelievable. Often, they are only interested in trying to hook you into more of their service, like their payment processor. Contacting them via email is even worse! Don’t bother. It doesn’t seem like they check their email everyday. Asked the “specialist” who deals with setting up my account to get me some documents, like the mandate and signature specimen, when I set up the account, she didn’t know that she can just print them off their database. She gave me reasons that she had to go through their filing system in the basement, which is time consuming, and she couldn’t find the documents I wanted. The reason I knew she’s bollocks because after weeks of inaction from her, I decided to turn up at the branch when she was on holiday to try someone else. And his colleague did just that. Frustrating isn’t it. I hope that woman knows how ridiculous she is!I hope other banks are not as poor…

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