Category Archives: General

GLAD Cling Wrap

This is the best cling film I have used by a long shot. Not necessarily the best film itself, but as a whole package. It comes with a small sticky patch next to the cutter. So every time after I tear cut the cling film, the starting bit of the rest of the cling film will stick to the sticky patch. Hence the cling film won’t roll back into the box, making it much easier for me when I next want to use the cling film again. It’s brilliant. So simple, just adding a sticky patch, but it works, that’s what matters!

McDonald’s Ipoh City Centre closing in November

McDonald's Ipoh City Centre
McDonald’s Ipoh City Centre
Actually I first heard about this outlet, located opposite of Super Kinta (now UTC), closing last year, from someone who owns McDonald’s in Ipoh. I was taken aback by the news at the time, considering that it was the first McDonald’s in Ipoh, somewhat iconic, and probably meant a lot to many who used to hang out there after school since the late 80’s. I remember asking for donations around that area for my school. And it was a luxury to be able to afford eating in McDonald’s. Not so much happy memories, but they are memories of my past nevertheless..

So they are finally closing up shop next month. And it is the second McDonald’s to close shop after the one in AEON Kinta City last July. Again they are in favour of 24 hours drive-thru model, more profitable. Especially for this outlet since this part of town is not as busy as it used to be. So it’s good bye to this McDonald’s outlet then.

Maybank don’t seem to train their customer reps

On more than one occasions now customer reps at Maybank show they don’t know their products and services well enough. It’s basically wasting everybody’s time if they don’t train their staff to be on the same page as what they are trying to offer to customers.

Let’s talk about balance transfer on Maybank credit cards. I saw a good balance transfer deal when I was at a Maybank branch months ago. It is 0% balance transfer for 12 months with only 1% handling fee (usually 3% as it is a promotion). So I enquired whether I can balance transfer money to a third party like my wife’s credit card, as it is okay to do that in the UK. The guy, specialised in credit card balance transfer said no. But he then told me that if my wife is a supplementary cardholder of mine, then she would be able to do that. Okay so I applied a supplementary card for my wife.

A week or two later, my wife suspected that the Maybank branch called to tell her that the credit cards are ready at the branch but she missed the call, she was cooking in the evening. They didn’t bother calling again. They didn’t bother calling the principal card holder, that would be me, too, in case they have got the number wrong. We just waited for another week or two before we just turn up at the branch to see if the cards are ready. I tried calling their national customer helpline before, was put on hold for over half an over on a queue and eventually they just cut me off. Fantastic stuff.

So we just turn up at the branch expecting the cards to be ready anyway. That took us half an hour waiting for the customer rep to service a customer. Majority of them sitting around are financial advisers trying to sell you Maybank products, not really there to serve customers’ interest. This rep who is supposed to be the proper customer rep, however knows very little. We asked if I the principal card holder can view my wife’s transactions, so that I know how much to pay in the next statement. She was not sure, suggesting that my wife might need an online maybank2u account with them to view her transactions. Problem is my wife does not bank with Maybank and does not plan to have another sets of account with Maybank. Life is already complicated enough. We told them that RHB allows transactions from supplementary card holder to be viewed by principal card holder online. So is it possible I add my wife’s card so I can view her transactions? She didn’t know and had to call for help. Fair enough, meanwhile I had to go back to my car to scratch for more parking time. Don’t want to be fined by traffic warden.

We asked for the balance transfer form with promotion but this same rep pulled us an outdated one. She did not seem to know about these promotions. And she did not know who best to ask around her desk either, as it appears that there are people who know more about balance transfer than others.

After confirming that principal card holder cannot see transactions by supplementary card holder until the monthly statement, we decided to cancel my wife’s credit cards on the same day. Another issue is I haven’t received a single statement, by post or by email, from Maybank ever since I started using their credit cards months ago. When I tried hitting the point to this rep, she kept telling me that I can go online to check the e-statement. No, I don’t want to keep checking my online bank account for statements. I want to be notified when the statement is ready! As I don’t want to miss credit card payments! You cannot expect customers to always remember when in the month the statement is ready! So I had to fill up another form to tell Maybank that I want to receive my statements by email (they have my correct email address in the system BTW).

Back to balance transfer. Now that my wife’s credit card was cancelled. I pulled together necessary documents and try to balance transfer money to a credit card where I am a supplementary card holder. The guy, who is a balance transfer specialist, as I was directed to him straightaway without having to queue
the next day, seemed happy to process my application. The credit card statement I provided has my name and credit card number as a supplementary card holder. Then two days later I received an SMS yesterday:

RM0.00 MBB:We regret to inform that we are unable to accede to your Balance Transfer appl. Thank you for your interest shown.

Without any reason, with just an SMS they decline your application. Very helpful. So I had to call their national helpline again to find out why, despite knowing that I might have to wait a long time on the phone and be cut off without warning. Okay managed to speak to a rep this time, he did not however know that my application for balance transfer was declined and I had to read him the above SMS message. Waited a while again and he came back to me that balance transfer must be from principal card holder of Maybank to principal card holder of another credit card provider. Wow, after everything, weeks of running around, applications, face to face and phone communications, frustrations, now only you deliver me this crucial line!

You see, that is Malaysia’s culture. They like wasting everyone’s time. If Maybank have trained their staff properly, with the correct information, they could have avoided all these very early on. But the problem is endemic as you can see. It’s not just this particular case highlighted about balance bank transfer. You might argue that I am a difficult customer in this case, but you see, in the UK, I can balance transfer to any third party credit card. So unless they tell me clearly otherwise I wouldn’t know!

Peugeot at De Garden has relocated

Peugeot De Garden
Peugeot at De Garden has relocated to Jalan Tun Razak, according to a small paper notice they placed on the entrance door of the shop there. Apparently they have moved already on the 1st March. No wonder there is no more Peugeot cars parking outside their shop anymore. This means many more parking spaces at De Garden, which is good 😉

Lately there were more and more car shops along the north end of Jalan Sultan Azlan Shah. Mazda, Proton, followed by Peugeot, VW and Renault. Interestingly Peugeot decided to relocate after just a year and a half.

AEON Klebang couldn’t fill up retail spaces on opening day

Went to AEON Klebang on their opening day today. As expected, they did not manage to fill up all their retail spaces on their opening day. Instead of putting up green walls, like they did in Kinta City and Station 18 when a shop moved out, they are more clever here by putting up nice wall papers or allowing companies to set up booths to cover up the shame.

AEON Klebang ground floor
Underwater world wall papers and Subaru car road show to obscure three empty lots on the ground floor (opposite Baskin & Robbins).

AEON Klebang empty lot
Astro marketing booth and property road show to occupy retail space on ground floor.

Now to think about it, those nice scenery wall papers on the second and third floors are probably there for the same reason, rather than for shoppers to take photos!

Shops that are yet to open on the opening day are H&M (29th Oct), UNIQLO (30th Oct), Mango (Feb 2016!), Hush Puppies, Nandos, Black Canyon, and a few more which I couldn’t remember. But that is not going to dampen people’s excitement to flock to the new shopping mall. One caution for you all though is don’t let your little ones lean on or stand too close to the barriers that are erected to prevent you from falling down to the ground floor. They look and feel flimsy, and seem to be made of cheap materials. Very concerning!

UTC is one highlight of this government

Went to Urban Transformation Centre (UTC) in Ipoh town center, located at where Super Kinta used to be, to renew my daughter’s passport few days ago. It was a breeze. No queues, plenty of service counters. Photo of my daughter was captured on the spot using SLR cameras infront of their counters. No form needs filling up, as everything is already in their database. My daughter just needed to sign a document alongside with her tiny thumb print 🙂 After that waited 5 minutes to pay for the renewal. Costed us RM100 for a 5-year renewal. And we were told to come back in an hour to collect the passport. So from start to finish the whole process only took us an hour and a half. Superb efficiency. There are other government agencies and utilities offices there too where you can pay bills, renew identity card, settle fines etc. Very convenient. Definitely one of the few highlights under the Najib administration. Will go down well with their attempt to make Malaysia more attractive as a retirement destination.

Whilst on our way back, spotted that BeBe shop was no longer in business. This is the branch in town center, on the same row as McDonald’s.
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Hot hot hot

It has been like this for the last few weeks. Very little rain. Once or twice, if you consider the drizzle as rain, at most over the same period of time. For months I’ve been taking hot shower. Nowadays I switch to bathing from water storage tank. Definitely can’t sleep without switching on air conditioner for a good few hours when I go to bed.

Looking around my house, grass is not growing, except weeds which is seeding. Luckily I’ve not been keeping plants, yet. Except the one plant that my mum gave me which I have to remind myself to water it everyday. And that’s hard work already for me. Any outdoor activity is out of the question for me. Having said that, went for a dip in the swimming pool with the family yesterday. I’m now feeling pain on my shoulder, probably a sun burn. What else can we do when it’s such hot!!?

Shipments from the UK arriving tomorrow

Three months. Three months after we shipped our belongings from the UK that they are finally going to turn up on our door step tomorrow. When we chose to use Anglo Pacific, we were unaware that our belongings would be shipped to Singapore first. They arrived at Singapore on the 2nd May. And it wasn’t until last Thursday that they arrived at KL. Why it took so long I have no idea. Our commercial freight were shipped later, almost about a month’s later. But arrived at Ipoh two weeks ago. Incredible. W is rather excited that our stuff are finally going to be here tomorrow. I on the other hand just hope that all 86 boxes of them are going to appear in my living room unscathed.

Avoid Berkshire Appliances for repair work

Okay think I’ve given Berkshire Appliances enough time to get back to me to explain why he stood me up yesterday. I left voice mail, called couple of times, both his mobile as well as the landline number on his website. Nope, he didn’t bother. I’m not going to bother and post this negative review of the service I received too. To be fair he sounded like he’s quite competent when I phoned him up. But it is of no use if you are not reliable and waste customers’ time. Not everyone can afford to sit at home and wait for you to turn up to do a job. I had to wake up real early in the morning so I could get off work early to make the appointment. It would have been nice he phoned and be apologetic about his absence, for whatever reason. But nope, absolutely nothing from him since. All these talks of economic recession and unemployment, don’t seem to affect these repairmen. With attitude like this I really don’t mind him going out of work.

Tyre punctures

What’s with me and tyre punctures I wonder. Bought a car only three weeks ago, went on long distance to Cornwall for a holiday, then one of my front tyres went flat on the second day! Similar things happened to me after I bought my bicycle. Three or four punctures within the first month or two. Very unlucky. This time it was costly as well, as the object that pierced through the tyre was too close to the side wall to mend, which means the whole tyre needed replacing. Ouch!Looking on the positives, we have car breakdown cover so we didn’t have to even change the car tyre ourselves. And we have a full size tyre that comes with the car so we didn’t need to go looking for a local tyre shop to deal with the punctured tyre immediately. Thus we were able to carry on where we left off for the rest of the day. Lastly I think we saved almost 30 quid on our Michelin tyre thanks to the advice of one of the mechanics at Kwik-fit, a tyre shop. Actually his advice, which was to send my punctured tyre to another nearby tyre shop to get it mended, did not work because that tyre shop does not mend punctures that are close to the sidewall as well. The mechanic personally thought the puncture was not that close to the sidewall and could be mended, but he is restricted by company’s policy, hence the suggestion. Anyway we wanted to keep all four of our tyres to be of the same make, but the second tyre shop did not have one in stock. So we got a quote and called Kwik-fit to see if they have one around. Had it not been this initial quote, Kwik-fit was planning to charge me 30 quid more for the same tyre! My friend was surprised as well as he thought Kwik-fit is normally fairly competitive. Looks like these shops will rip you off if you have not done a bit of homework beforehand! Well at least not all is bad. And we had excellent weather throughout our holiday as well 🙂