Received a letter through our letter box today about a Summer Deal offer from BT. Thought it’s really cheap, £15.99 a month for BT Total Broadband, plus unlimited UK landline calls. And it’s free for the first three months of service. But it is only after looking at the small prints more carefully, and repeatedly, [...]

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The thing with customer services in the UK is, the labour cost is so expensive that they can’t afford to pay the bank staff to work on the weekends. In this case, the HSBC staff from the “lending team” for business accounts. What’s the point of setting up customer service department when these people can’t [...]

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How 3, a UK mobile operator, can justify charging its customers £2 a minute when they are overseas is beyond me. Even many years ago, it used to only cost us the price of a local call when we make a call using our mobile phones while in Malaysia. After many years of lobbying and [...]

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Connecting our home to the O2 ADSL broadband service seems unbelievably easy! After we had a fresh BT line installed to our premise, we placed an order with O2 to become their home broadband customer, as it is much cheaper to use their service when we are already their existing customer through their mobile phone [...]

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An excellent analysis into investors’ behaviours. I’m certainly one who is always filled with regrets when I have “missed” opportunities, to buy or sell stocks when the prices are good, quite often with hindsight And I’m not willing to cut my losses, even though it makes sense to cut them and then buy [...]

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