Received an email from P1 about a week ago telling me that they are going to discontinue their WiMAX offering. Essentially the modem that I am using will no longer work by 5th September. And I will need to return the modem and settle all outstanding charges before I can completely terminate the P1 account. I really thought P1 was packing shop, as the email also mentioned they are now in the hands of TM. To initiate the termination process I also need to fill up their online support form.
If you click on the link above, you will see that it is just a generic customer care form. And I will need to fill in quite a bit of information. Can they not create a dedicated form to facilitate the termination process? No, they prefer to make it complicated for their existing customers. Anyway I decided to switch to ADSL service as P1 was getting worse. I have been with them for three years. Lately, I found that when I make a call, for some reasons even if I had already hung up the phone, it remained in an active state. Meaning, I could not make a call out again, not until the state of the call changes. To expedite things, I normally just reboot the modem. And you know what, I have filled up one of these online support forms before, to complain about this problem, and I heard nothing from them. So do you think I can trust it when it comes to terminating my account?
So brought my modem to a branch, thinking that I could just terminate the account there and then. But was told that I need to bring the cordless phone and LAN cable too. Anyway I was required to make a call to P1 regardless, the staff at the branch could not terminate the account even if I brought all the bells and whistles. After initiating the termination process, I will need to wait for an SMS and/or email from P1 telling me my next steps. Should I not receive an SMS or email from them within three days, I can bring the equipment to the branch to complete the termination process. When I asked the rep on the phone what exactly do I need to bring to complete the termination process, he only told me about the modem, and could not mention anything more.
Okay got both the SMS and email the next day. Brought the P1 modem, power adapter, a phone cable, a LAN cable and Motorola cordless phone (together with the base) to the branch, thinking that I should be terminate my account this time. Then the girl at the branch found that there was no rechargeable battery in the cordless phone. Brilliant, I have been with P1 for over 3 years, I have thrown the original rechargeable batteries away, I explained. But regardless it is a requirement. Fxxk why did they not list down all the things, including the rechargeable batteries, that I need to bring back? If I am a new customer, then I might still be able to remember everything that comes in the box. But I have been with them for three fxxking years. Even their customer reps couldn’t tell me top of their head what needs to be returned, yet they expect customers to know exactly what to bring back. You see, another bunch of time wasters.