Public Bank is rubbish, Maybank not much better either

Went to Public Bank to pay company GST for the first time. Was told that I can’t pay over the counter at Public Bank. Can only pay on-line. BUT with their business account, I can only view transactions and all on-line. I can’t do nothing with on-line payment. Pay SOCSO, NO, Pay EPF contributions, NO. Bank transfers, NO. Now GST return, can’t even do it over the counter. Bloody hopeless. If you want to be able to do the above on-line, you need to pay extra. Over RM20 a month to use their on-line service. How bloody thick of them, when they should really be encouraging customers to move on-line. Especially now that they charge RM0.50 to process each cheque, and that hasn’t even included GST! Public Bank is like a dinosaur in the modern world, slow moving, clumsy, outdated, but blood sucking at the same time.

Customer service rep however “kindly” told me that I can pay at Maybank or CIMB nearby. I hope she is ashamed of the bank she’s working for. So I have to drive to Maybank. Maybank, as I have been told before, is the most Internet friendly, even for business customers. I have a Maybank personal account, but which I have not been using for such long time that it has gone inactive, I know their on-line services are pretty good. But at the counter service is so very frustrating. They just take a long time service a customer. Compared to Public Bank they are just so much slower. I really don’t understand how they can be so slow. I waited over half an hour for my turn. During that time only 8 were served, with 6 active counters. And when I wanted to reactivate my account, which I needed to queue separately for customer service, there was only one counter that could deal with my problem. But there just seemed to be so many staff around, and so many counters. I filled up my form already, but there is just only one active customer service counter. Appalling. I gave up. I need to think again whether I want to switch our business account over to Maybank.

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