Thought I’ll send my MyVi to this Abi Motors Perodua Service Centre for a service having received a leaflet (below) from them in my letterbox.
Called them up, looking to confirm their location and the price for a service. The rep was okay on the phone, claiming that they are competitive on pricing, but unwilling to tell me further on their prices, saying that they can explain (their packages) better at the shop.
Okay, took the plunge anyway as I wanted to service my car before a trip to KL. It was fairly easy to find, with sign postings after I turned in from Jalan Sultan Azlan Shah Utara towards Bercham. Marketing wise, they seemed to have done alright, distributing leaflets, clear sign postings and okay rep on the phone. But that was about it. When I arrived at the shop, it was a different story. Those who were supposed to serve customer didn’t feel like they wanted to serve customers. I was brought in by a mechanic, to be fair. Initially there was one sitting in the shop, serving customer. Then came a in rep who didn’t bother to ask what I was there for. Another service rep sat down. So there were two idle reps not doing anything, at least not to me anyway. After waiting for a while, I asked what was I waiting for? Did they expect that I was their regular customer? As a new customer, I didn’t know what to expect! Considering that they put out leaflets to try to reach new customers, can their front desk reps at least be prepared that there might be new customers walking in through the door?!! The guy asked if I have made a booking. No, I haven’t. Actually I wanted to check on the price first. But that guy asked me to wait, presumably for my turn. So only one of the three could serve customers. For fxxk sake couldn’t they just hit me with a price list, or at least try to win me over with their service offerings, or anything?!! No, more waiting. They were like bloody bureaucrats.
When it was my turn, the “real” service rep called me over. Oh, he didn’t expect that I wasn’t driving a “new” car. And no, I haven’t got a service history booklet, as I bought the car second hand without one. Now get over it, okay?! Put my number plate into their system, came up with a name. No I’m not called X Y Z. What is the matter, do you expect everyone to come into their service centre first hand owners of Perodua cars? If they want to keep putting off new customers, keep that guy in the job. He’s brilliant at it! Asked for my IC number. No, I’m technically not your customer yet, why would I want to give you my IC number? I just wanted to check on the price first! Quoted RM250 for a basic service. Then my phone rang. Wife already found her way here after picking up my daughter. And I was still stuck checking on the price, which I should have already been given from the phone call.
Anyway with so much anger that I was unwilling to stomach any further, I sent my car to a known garage that is a little out of the way but at least they know how to deal with customers. Why customer services in Ipoh, or in Malaysia in general, so bad? Do they not give out training? And you know what, no one, and I really mean no one, smiled to me during my entire time in the service centre!