Received a letter through our letter box today about a Summer Deal offer from BT. Thought it’s really cheap, £15.99 a month for BT Total Broadband, plus unlimited UK landline calls. And it’s free for the first three months of service. But it is only after looking at the small prints more carefully, and repeatedly, when I realise that this £15.99 actually does not bloody include the line rental, which is currently about £10 a month! How is it such an exciting deal I wonder, almost in disbelief that they actually have the guts to send out such weak marketing offers.You see, I’m currently paying only £7.50 for my broadband with O2, as I’m also their mobile phone customer. Yes, I’m only getting up to 8Mbps, as opposed to up to 20Mbps. But I don’t have a usage cap of 10GBytes per month! For these I’ll have to shell out almost twice what I’m currently paying to go with BT. How silly does that sound? And what I don’t like about BT is it seems that they deliberately try to make their offers sound better than they actually are. Wasted my time having to look into the small prints to get a full view of what the offer actually meant. So not impressed with these marketing people, and BT!
It’s incredible to think about it now that we can get access to the information almost anytime anywhere. Before iPhone it was still a pain in the arse. And iPhone has really exceeded my expectations. Today I was still able to use MSN to keep in touch with W while I was waiting for a coach to the airport. And I can make free phone calls using Skype via the free wifi service provided by the coach. Now as I am waiting at the airport for my flight, I made another free call to my brother in Malaysia, who is incidentally using iPhone too. Then of course I’m blogging here in the meantime too. On top of that I can check my Facebook to see what my friends are currently doing on Christmas eve. Enough said, and I think I can spend a lot of time on my iPhone! Merry Christmas all!
How 3, a UK mobile operator, can justify charging its customers £2 a minute when they are overseas is beyond me. Even many years ago, it used to only cost us the price of a local call when we make a call using our mobile phones while in Malaysia. After many years of lobbying and pressures from the regulator to reduce mobile phone operators’ roaming charges, overseas call charges etc, I would have thought that call charges when overseas have reduced by a great deal. What a ripped off! To be honest everyone knows that their network coverage in the UK has been dismal, most likely the worst among the five mobile network operators. The reason one of our phones is contracted to them is because the price plan we are offered is comparatively cheaper than the cheapest offered by other operators. And we do know very well “you get what you pay for”. But what we don’t know is they are also in the business of ripping off customers! Making a phone call in Malaysia using O2 instead costed us half of what is charged by 3. Unbelievable. So my advice for you is remember to read all the small prints and their price guides before trying to use your mobile phones overseas.
Connecting our home to the O2 ADSL broadband service seems unbelievably easy! After we had a fresh BT line installed to our premise, we placed an order with O2 to become their home broadband customer, as it is much cheaper to use their service when we are already their existing customer through their mobile phone service, at about £9 a month for their Premium service. We then received a couple of text messages, telling us that our line will be activated in six days time, and we will receive the broadband modem cum wireless router package two days before the activation date.As promised, the package arrived in the evening of the delivery date (hence not with Royal Mail). Three days later, when I finally got the time to install everything, it was painless, almost perfect, and everything just works. Amazing. Including setting up our laptop to connect to the wireless router. This is how home products or services should be, user friendly. And we are also entitled a copy of the McAfee security software!On the broadband speed, we should be getting up to 20Mbps for the downlink. Tried peer-to-peer and FTP downloads, but seems that we are not even close to that “magic” number. Think we can at most hit 8Mbps. Anyway it does not feel that normal web browsing is that much quicker either than my previous 2Mbps connection, although it IS quicker. To be honest we are not too fussed on this as we are not hard core users of broadband, and we seldom download large movie files etc 🙂 But had it not been the initial 3 months free offer, I think we probably would have phoned in to “downgrade” from their Premium service, as their Standard service can provide up to 8Mbps too.All in all, we are very pleased with O2’s service so far. And we are also using their mobile broadband service, for our laptop, when we are on the move. Hope they are able to keep this up.
They think the services they are offering are the best, and that their existing customers can never live without them. I have just placed my order with Sky *two fingers up their arse*.I called them to complain about the latest increase in my current price plan, which includes Telephone size M, Braodband size M and TV size XL. But they were not bothered in the slightest way that I was unhappy about the price increase. So I suggested that I want to downgrade the services I’m receiving from them, as I want to keep the cost down. But they just wouldn’t listen. Instead kept telling me that the price I’m paying is the best deal they can offer. And that downgrading my services can only make it more expensive or that is not value for money. Ridiculous isn’t it, that a customer can get stucked in such position? Told them that I saw better deals advertised on their website, but unfortunately they are only interested in offering them to new customers. Good, penalise existing customers to bring in new ones. We should have left them half a year ago for taking 3 months to connect our phone line back due to some problem I don’t exactly know what. Big mistake.So glad that Sky is footing the bill to connect a fresh BT line to our flat, as it normally costs just over £120! With Sky it works out that we will be paying £10 a month less from next month onwards, how about that!I have some respect for Virgin’s owner Richard Branson. But if his people continue to think that their services are the best in the market and then act as though they have the biggest cork in the world then good luck to him and his Virgin Media business. I’m having none of their antics.